PrestaShop technical support that lets you sleep soundly
Ongoing care for your PrestaShop store: updates, backups, security and a fast response to failures. The same specialists who know your store, 7 days a week.
Ongoing PrestaShop store care instead of firefighting
The cheapest failure is the one that never happens. As part of support we look after your store regularly and react when something starts to go wrong, before your customers notice.
PrestaShop and module updates
We apply fixes and new versions on a copy first, and only then on the store.
Security
Patches for known vulnerabilities, checks for suspicious files and back-office accounts.
Backups
Regular backups of files and the database that can be restored quickly.
Store performance
We keep an eye on loading speed, caching and server load.
Modules and configuration
Installation, settings and changes to modules, payments and shipping.
Advice and training
We suggest ways to improve sales and train your team on the back office.
A PrestaShop developer within reach
One technical partner who knows your store
When you look for a new developer every time, you pay every time for them to get to know your store. With ongoing support the same people work on it: they know your modules, theme, integrations and what has been changed.
That way small changes take minutes, and in a failure we don’t lose time figuring out the setup. Your requests go to the front of the queue, at weekends and on holidays too.
With a plan you get
priority handling 7 days a week
ongoing care from the same specialists
updates and backups on an agreed schedule
cheaper quick help with minor errors
up to 50% cheaper when your store is on our server
Net prices, VAT is added. The offer is for businesses only.
Same prices on weekdays and at weekends
PrestaShop help on days off too
Monday–Friday
PrestaShop help on weekdays
Report a problem using the contact form. Write after hours too – in the morning your request will be first in the queue.
9:00–20:00
Saturday, Sunday, holidays
PrestaShop help at weekends
Your store sells on Sundays too, so we work as well. Send us a message with your store address and a description of the problem.
10:00–20:00
Questions and answers
PrestaShop support: frequently asked questions
How is PrestaShop support different from one-off help?
Help means fixing a specific problem once it has appeared. Support is ongoing care on a subscription: we take care of updates, backups and security, and your requests get priority.
What does a PrestaShop support plan include?
PrestaShop and module updates, backups, security checks, small changes and configuration, advice and a fast response when something fails. We tailor the scope to the size of your store.
How much does ongoing PrestaShop technical support cost?
We set the plan price after a short review of your store, because it depends on the number of modules, integrations and traffic. Customers who host with us pay up to 50% less.
Do you offer PrestaShop training?
Yes. We show you and your team how to use the back office efficiently: products, orders, promotions, modules. Training is held remotely.
Contact form
Describe the problem and we will reply with a quote
Tell us what is happening with your store or what you need. We will reply with a proposed solution and a price before we do anything.
store address and PrestaShop version
what is not working and since when
what was changed recently: module, theme, hosting
Urgent problem? Describe it in the form and we will reply as soon as possible.
WE’ll sort it out!We reply 7 days a week
Want someone to keep a constant eye on your store?
Tell us about your store in the form, and we will propose a scope of care that fits its size.
